Find answers to common questions about Queens Tower Tuition, including tutors, lessons, fees, cancellations, safeguarding and how tuition arrangements work.
We take tutor quality seriously. Tutors are selected through a multi-stage process that may include verification of qualifications, assessment of teaching experience and an in-depth interview.
Tutors are also required to provide and maintain an appropriate, up-to-date DBS certificate and provide references where requested.
We aim to match students with an appropriate tutor based on their academic requirements. If you would subsequently prefer to work with a different tutor, Queens Tower Tuition can facilitate a transition and arrange an appropriate handover.
We recognise that continuity is particularly important for students preparing for major academic milestones.
Tutors are required to give Queens Tower Tuition as much advance notice as reasonably practicable if they intend to stop teaching and to cooperate with us so that we can arrange an appropriate handover or replacement.
Our standard tuition session is 50 minutes.
Queens Tower Tuition is principally an online tuition service. Lessons may be delivered using platforms such as Google Meet, Zoom or Microsoft Teams.
In-person tuition must not be arranged independently with a Queens Tower Tuition tutor without the Company's prior written consent.
Where a student is under 18, the Tutor Agreement prohibits the tutor from meeting the student in person under any circumstances.
Tutors manage their own availability and arrange lessons directly with clients using the communication methods recommended by Queens Tower Tuition.
The Company provides administrative support, and scheduled lessons are recorded within our shared calendar system.
Not automatically.
Where a lesson is to be recorded, this requires the consent of both the tutor and student. Where the student is under 18, consent from their parent or guardian is also required.
Yes. We may monitor tuition for quality assurance and safeguarding purposes. This can include attending a live session with prior notice or reviewing client feedback.
The current standard rates stated in our Tutor Agreement are:
GCSE Tuition — £50 per 50-minute session
A-Level Tuition — £60 per 50-minute session
Targeted Oxbridge, Medical & Business School Admissions — £70 per 50-minute session
Yes. The agreement provides for an initial one-lesson trial period before clients have the option of paying for future lessons in advance.
Yes. Following the initial trial lesson, clients can pay for future tuition in blocks of approximately 1, 4, 8 or 12 sessions.
The agreement also provides for discounts on larger blocks, although the precise discount amounts are not currently specified in the Tutor Agreement.
No. Payments for Queens Tower Tuition lessons should be made through the Company rather than directly to individual tutors.
The agreement expressly prevents tutors from accepting direct payments from clients introduced by Queens Tower Tuition in order to circumvent the Company's arrangements.
You do not lose the Company's involvement simply because an individual tutor stops teaching.
The agreement allows Queens Tower Tuition to retain funds relating to future or undelivered lessons where there is an interruption and provides for the Company to facilitate transitions between tutors.
The cancellation terms stated in the agreement are:
More than 48 hours' notice: No fee is payable.
Within 48 hours: 50% of the session fee is payable.
Within 12 hours: The full session fee is payable.
We understand that exceptional circumstances arise.
Where a client cancels because of a genuine emergency and provides timely notification, Queens Tower Tuition may use its discretion to waive the usual cancellation charge.
Not necessarily. The agreement states that Queens Tower Tuition will not usually seek to enforce cancellation fees unless there is a clear pattern of repeated last-minute cancellations—for example, more than one cancellation within 24 hours in the space of a month.
If a tutor experiences a genuine emergency, they are expected to communicate with you and make reasonable efforts to rearrange the lesson.
If a tutor cancels without reasonable notice or communication and you are dissatisfied as a result, the agreement requires the next session to be offered at half price.
Lessons with tutors introduced to you by Queens Tower Tuition should continue to be arranged through the Company.
Tutors are contractually required to inform Queens Tower Tuition if a Company client asks to continue tuition privately.
We're delighted when clients recommend their tutors.
Under the Tutor Agreement, clients introduced to a tutor as a result of an existing Queens Tower Tuition relationship are treated as introductions facilitated by the Company. Tuition with that tutor should therefore be arranged through Queens Tower Tuition.
Yes. Tutors may use both their own independently created materials and resources provided by Queens Tower Tuition.
Tutors are responsible for the preparation, delivery and quality of their tuition services.
No specific academic or admissions outcome is guaranteed by the Tutor Agreement. It expressly addresses potential claims relating to academic performance, examinations and admissions outcomes rather than establishing guaranteed results.
Our aim is to provide high-quality, engaging teaching that helps each student work towards their academic goals.
Tutors are required to comply with the Company's Safeguarding Policy and report safeguarding concerns immediately. The Company may also monitor lessons for safeguarding and quality-assurance purposes.
Tutors are contractually required to treat client information as confidential.
They must process client personal data according to Queens Tower Tuition's instructions and implement appropriate measures to protect that information.
The Tutor Agreement prohibits tutors from using Company client lists, contact information and lesson details to solicit or conduct private tuition outside the Company's systems.
If you have a question about your tuition, tutor, payments, scheduling or any aspect of your experience with Queens Tower Tuition, please contact us and we will be happy to assist.
Whether you are looking for GCSE or A-Level tuition, or preparing for a competitive university application, we can help you identify the right next steps.
